Customer service teams using ServiceNow can benefit from customer overviews, feedbacks, and queries from Salesforce. This information, if shared between them, can help them enhance their overall business objectives. Why You Need a Salesforce ServiceNow Integration?īoth these platforms are capable of handling huge amounts of information, beneficial for the teams to do their tasks effectively. It has its roots in ITSM (IT Service Management). It also assigns and prioritizes incidents raised, based on agent availability and skill level. It helps streamline and automate routine work tasks reducing the time spent on administrative work. ServiceNow is a cloud-based platform that automates workflows. Why Integrate Salesforce and ServiceNow Salesforce How to Set up a Salesforce ServiceNow Integration.The Right Tool for Setting up a Salesforce ServiceNow Integration.Why Integrate Salesforce and ServiceNow.Here’s what we’ll cover in this blog post: Then it goes on to discuss how such an integration can be configured and implemented end-to-end. This guide walks you through why a Salesforce ServiceNow integration can be beneficial and how you can choose the right tool for achieving it. You can allow teams to stay on their own platform and at the same time let data be shared bi-directionally with other teams. It will help them share important and accurate information with each other, automatically and with the least ado. If your teams use powerful platforms like Salesforce and ServiceNow to increase productivity and efficiency, a Salesforce ServiceNow integration can help them gather and collate their ever-increasing information in a better manner.
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